Privacy Policy ez96
ez96 respects the privacy of every player. This document explains in detail how we collect, store, use and protect your personal information as a user of our platform.
Our Commitment
Comprehensive Data Protection
We apply strict security standards to ensure your information is always kept as safe as possible.
High-Level Data Encryption
All data transmitted between your device and ez96 servers is protected with 256-bit SSL encryption, ensuring sensitive information cannot be accessed by unauthorised parties during data transfers.
Identity Privacy Maintained
Your personal identification information is stored separately from your gaming activity records. We do not disclose your personal identity to any third party without your explicit consent.
Dedicated Secure Servers
User data is stored in dedicated data centres protected by strict physical and digital access controls. We conduct regular security audits to identify and address any vulnerabilities.
Responsible Identity Verification
The account verification process (KYC) is carried out solely to comply with international licensing requirements and to prevent fraud. Submitted documents are stored with full protection and are not used for any other purpose.
Full Control in Your Hands
You have the right to access, correct, transfer or request deletion of your personal data at any time. Every request will be processed promptly by our support team.
Flexible Communication Preferences
You can manage your communication preferences including promotions, bonus notifications and platform updates according to your preference. You can unsubscribe at any time through your account settings.
1. Introduction and Scope of Policy
This Privacy Policy is issued by ez96 ("we", "our platform") to inform users ("you", "member") about the personal information collection and processing practices carried out through the ez96 website and its related services.
This Policy applies to all individuals who register as members, browse the ez96 website, or use any services provided by our platform. By registering an account or continuing to use the platform, you agree to the practices set out in this document.
ez96 operates under an international licence and complies with data protection standards recognised globally. We are committed to managing your personal information with the highest level of confidentiality and security.
This Privacy Policy may be updated from time to time. Any material changes will be communicated to you via your registered email or in-platform notification before the changes take effect.
2. Information We Collect
ez96 collects various categories of information to ensure the services we provide are secure, compliant with licensing requirements, and tailored to your needs as a user. The information covers the following categories:
Account Registration Information
- Full name as stated on your identity card (MyKad) or passport
- Valid identity card or passport number
- Date of birth — for the purpose of verifying that you are aged 21 and above
- Active email address and valid mobile phone number
- Username and password chosen by you
Financial and Transaction Information
- E-wallet account numbers (Touch 'n Go eWallet, Boost) or bank account numbers for withdrawal purposes
- Deposit and withdrawal history including amounts, dates and payment methods used
- Crypto wallet addresses (if you use USDT, BTC or ETH) — wallet passwords are never collected
Technical and Usage Information
- IP address, device type, operating system and web browser version
- Access log data including pages visited and session duration
- Cookies and similar tracking technologies for functional and analytics purposes
ez96 never requests your bank account password, e-wallet PIN, or credit/debit card details through any communication channel. If you receive such a request claiming to be from ez96, please contact our support team immediately.
3. Purpose and Basis for Processing Information
Each category of information we collect has a clear and legitimate purpose. We do not process your personal information for any purpose unrelated to the provision of ez96 platform services.
- Account Management: Creating, verifying and managing your member account including processing welcome bonuses, VIP programmes and related promotional offers.
- Transaction Processing: Processing deposits and withdrawals accurately and securely through available payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost and cryptocurrency.
- Legal Compliance: Fulfilling obligations related to anti-money laundering (AML), identity verification (KYC), and reporting requirements under our international licence.
- Platform Security: Detecting and preventing fraud, account abuse, use of multiple accounts, and any activity that violates ez96 Terms & Conditions.
- Service Improvement: Analysing usage patterns on an aggregated and anonymised basis to improve platform performance, user experience and the range of games offered.
- Communication and Support: Delivering important account-related information, providing 24/7 customer support in Malay and English, and sending promotional notifications based on your preferences.
- Responsible Gambling: Monitoring betting patterns to identify signs of dependency and to support self-limit or self-exclusion measures requested by you.
4. Disclosure to Third Parties
ez96 does not sell, rent or trade your personal information to third parties for their marketing purposes. However, in operating the platform, we may share selected information with the following categories of parties:
- Platform Service Providers: Game providers, payment processors, and technology infrastructure providers who are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing their services to ez96.
- Regulatory Bodies and Law Enforcement: Where required by law, court order or direction from a relevant licensing authority, we will disclose the necessary information within the permitted scope only.
- Analytics Providers: Anonymised usage data may be shared with analytics service providers for the purpose of platform improvement.
All third parties working with ez96 are required to manage the information they receive in accordance with security and confidentiality standards consistent with this Privacy Policy. We are not responsible for the privacy practices of third-party websites unrelated to ez96.
5. Use of Cookies and Tracking Technologies
ez96 uses cookies and similar technologies to ensure the platform functions smoothly, understand how users interact with our website, and deliver more relevant experiences.
The categories of cookies used include:
- Essential Cookies: Required for core functions such as login, session management and account security. These cookies cannot be disabled.
- Preference Cookies: Save your settings such as preferred language and interface configuration for a consistent experience.
- Analytics Cookies: Collect information about website usage patterns in aggregated and anonymous form for analysis and improvement purposes.
- Marketing Cookies: Used to display promotional offers relevant to your interests and activity on the platform. You can manage these cookies through your web browser settings.
You can modify your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
6. Data Retention Period
Your personal information is retained for as long as necessary to fulfil the purposes stated in this Privacy Policy and to comply with applicable legal obligations.
- Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure to meet compliance requirements.
- Financial Transaction Records: Retained in accordance with our international licensing requirements, which mandate the keeping of financial records for a specified period.
- Technical Logs: Retained for a limited period solely for security and technical troubleshooting purposes.
- KYC Documents: Retained for the period required by applicable international compliance requirements.
When information is no longer needed, we will securely delete or anonymise it using methods that meet industry standards.
7. Information Security Measures
ez96 implements multiple layers of technical and operational security measures to protect your personal information from unauthorised access, loss, misuse or modification.
- Data encryption in transit using TLS 1.3 and 256-bit SSL protocols
- Password storage using irreversible hashing algorithms
- Two-factor authentication (2FA) available for additional account security
- 24/7 system monitoring to detect suspicious activity and intrusion attempts
- Strict internal access controls — only authorised staff may access user data
- Regular security audits by qualified independent parties
- An incident response plan in place to address any data breach promptly
While we work hard to protect your information, no security system can be guaranteed one hundred percent. You also play an important role — do not share your ez96 account password with anyone.
8. Cross-Border Data Transfers
As a platform operating under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In such situations, ez96 ensures that those data transfers are subject to adequate protections through:
- Data transfer agreements with recognised standard data protection clauses
- Verification that data recipients handle your information in accordance with standards comparable to this policy
- Compliance with international licensing requirements governing data processing in the online gambling industry
Your Rights
Your Data Protection Rights
As an ez96 user, you have clear rights regarding your personal information. We respect and facilitate the exercise of these rights.
Right to Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request that we correct it promptly.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data, subject to legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes or purposes based on our legitimate interests.
Right to Restrict
You may request that we limit the processing of your data in certain situations provided for under this policy.
Right to Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
Right to Withdraw Consent
You may withdraw consent you have previously given at any time without affecting processing that has already taken place.
Right to Lodge a Complaint
If you believe your privacy rights have been violated, you may submit a complaint to us or to the relevant licensing authority.
FAQ
Frequently Asked Questions About Privacy
Join ez96 with Full Confidence
Your privacy and security are our priority. Register an ez96 account today and enjoy a responsible, safe and transparent betting platform for Malaysian players.
Platform for individuals aged 21 and above • Operating under international licensing • Gamble responsibly